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Hosepipe Warning This Summer

The Environment Agency is warning residents in the North West of England that the area is at risk of drought unless there is substantial rainfall in the next two months. [...]

June 23, 2010 // 12 Comments

Water Bills 2009/2010

The average household water and sewerage bill across England and Wales is set to rise by 1.1 per cent above inflation in 2009/10. In 2004, Ofwat set limits on the prices [...]

February 24, 2009 // 0 Comments

CCW Take On Water Bills Rise

Water bills across England and Wales are set to rise by an average of 4.1 per cent including inflation, increasing the average bill to £342 a year (see table for each [...]

February 24, 2009 // 0 Comments

Water Competition Must Benefit Customers

The Consumer Council for Water today (18 November) welcomed the recommendations put forward in Martin Cave’s interim report on competition in the water industry, and is [...]

December 6, 2008 // 0 Comments

Water Companies Need To Be More Efficient

Ofwat today announced targets for water companies to increase water efficiency savings by 40 per cent from 2010 – a response to lacklustre performance by some companies [...]

December 6, 2008 // 0 Comments

Ofwat Says No To Company’s Price Rise

Ofwat has provisionally decided not to allow Sutton and East Surrey Water to raise its prices by an average of 10.2% before inflation in 2009-2010. The application would have resulted in more than 250,000 consumers having a significant increase in their water bills. Ofwat's draft decision means the prices the company can charge will remain unchanged. [...]

November 5, 2008 // 0 Comments

Tendring Hundred Water Fined £42,000

Ofwat today confirmed that it has fined Tendring Hundred Water a total of £42,000 for failing to provide the regulator with reliable, accurate and complete information. The [...]

October 24, 2008 // 0 Comments

CCW Offers Water Saving Tips

In support of Energy Saving Trust's Energy Saving Week (20 to 26 October) the Consumer Council for Water is encouraging consumers to take a look at where they may be wasting water, energy, and therefore money around the home. Around three quarters of a household's energy use relates to heating and hot water use, for example, in baths or showers or for washing clothes or dishes. By cutting water wastage through the following easy steps, families should see a reduction in their energy bill, and those who are charged for their water by meter should see a reduction in their water bill as well. [...]

October 20, 2008 // 2 Comments

Small Number of Water Companies Creating Rise in Complaints

A report released today (Tuesday 9 September) by the Consumer Council for Water reveals that specific problems within a few water companies caused an 11 per cent rise in complaints last year, while complaints to many other water companies either remained steady or fell. Difficulties with the introduction of a new billing system led to a 155 per cent increase in complaints to Southern Water. Complaints to Anglian Water went up by 56 per cent, also because of trouble with the introduction of a new billing system, and South East Water saw complaints rise by 55 per cent on top of already high complaint figures. [...]

September 9, 2008 // 0 Comments

Ofwat Proposes to Fine Tendring Hundred

Ofwat today published its proposals to fine Tendring Hundred 0.3% of its turnover - a total of £42,000 - for failing to provide the regulator with reliable, accurate and complete information. In September 2006 (PN 26/06) Ofwat published details of the accounting error that led to the company misreporting information in its June return 2006. [...]

August 14, 2008 // 2 Comments

Thames Water proposes bill increase of over 16%

The Consumer Council for Water today (11 August) warned that Thames Water has proposed an average bill increase of 16% above the rate of inflation by 2015. This means that the average water and sewerage bill in the region could rise from £280 in 2009 to £329 by 2015 before inflation. The proposed price increase is being published as part of Thames Water's draft business plan, which will be used as a starting point for the discussions that will decide water price limits up until 2015. The exact amount that the company will be allowed to raise prices will be decided by the economic regulator, Ofwat, in November 2009. [...]

August 13, 2008 // 0 Comments

South West Water Proposes Bill Hike

The Consumer Council for Water today warned that South West Water has proposed above inflation price rises between 2010 and 2015. This means that before inflation, the average metered water and sewerage bill could rise by 12.5% from £373 in 2009-10 to £421 in 2015. Unmetered water and sewerage bills would rise by 40%, from £677 in 2009-10 to £951 in 2015 before inflation. South West Water estimates that around 70% of their customers will be metered by 2010. [...]

August 12, 2008 // 0 Comments

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