The Consumer Council for Water Thames is encouraged to learn that Thames Water has achieved its leakage target this year as a result of accelerating its pipe replacement work. The water company today also announced profits of £270 million, – a decrease of 22% on last year’s figures.
David Bland, Chair of the Consumer Council for Water Thames, said:
“Customers are paying more for their water with above inflation price rises. Therefore it is gratifying to learn that they will see a return on this in the form of reduced leakage. However, this is the first step in reclaiming customer confidence on this issue. There is still plenty of work to be done, and we hope the company continues to hit its leakage targets year on year.”
Thames Water has also stated that more money will be added to their Customer Assistance Fund – which helps customers in financial difficulty reduce debt on their water bills. The water company is also aiming to double the number of eligible customers on its Vulnerable Tariff Scheme. This provides support for metered customers who are in receipt of benefits and have either a recognised medical condition that requires additional water use, or three or more children living at home.
David Bland added: “Both of these initiatives are good news for customers and will help to benefit those who are in need of them the most.
“Thames Water is working hard to turn around its negative image and improved customer service is key to that. We look forward to working with the company over the coming months to inform them of concerns that customers raise with us.”