The Consumer Council for Water has welcomed Thames Water’s announcement that it intends to establish a £5 million charitable trust and spend a further £5 million on community related projects in London and the South East.
This is a positive first step in answering the Consumer Council for Water’s call to share more of the company’s profit success with its consumers.
David Bland, Chairman of the Consumer Council for Water London and South East, said: “Thames Water announced extremely good financial results last week and we have been encouraging all the water companies to share their financial success with their consumers as well as shareholders.
“Thames Water has recognised that there are tangible ways they can help customers who are experiencing real hardship and currently have no other sources of financial help. While not being the answer to all affordability problems, the Trust will be able to offer customers in particularly difficult circumstances a helping hand.
“The other projects identified will also bring the company in closer contact with the communities they serve and help to raise awareness to the importance and value of the services provided by the water industry.
“We commend Thames Water for this and hope it will be the first step in delivering more support to the people who need it most.”