Ofwat has appointed a new water and sewerage company – the first new company to offer both services since privatisation – by granting its twelfth inset appointment.
Inset appointments allow for one supplier to be replaced by another for a specific geographical area.
SSE Water (SSEW) will provide water and sewerage services to a housing development near Salisbury, called The Portway. SSEW will serve its customers by buying water from Wessex Water, and discharging sewage to Wessex Water’s network.
From the outset, Ofwat will ensure that SSEW’s customers will pay no more than they would have had they been supplied by Wessex Water. Ofwat also expects these customers to receive a quality of service at least as good as if Wessex Water had served the site. SSEW is part of Scottish and Southern Energy (SSE), which has a proven record for its high levels of customer service. Ofwat expects SSEW to set a benchmark in the water industry for similar high levels of customer service.