The Consumer Council for Water says that during the last financial year they received 12359 complaints about water companies which was an increase of 11% on the previous year.
United Utilities and Severn Trent Water saw the biggest rises and the Council said trust in the companies was “getting stretched” following hosepipe bans in the South and inflation busting price increases. No surprise then that the Council’s website has plenty of job vacancies.
What I’d like to know is what kind of response people have had when complaining to the Consumer Council for Water? Does it actually do any good?